Merchant Program Policy

This policy forms part of the Rambla Merchant Terms. Rambla may remove content, decline or remove a storefront, or suspend an account that does not follow it, under Sections 9 and 21 of the Merchant Terms.

1. Who Can Join

Rambla is for local businesses located and operating in the United States that hold every license their business requires. A business must sell real goods or services to the public.

2. Businesses and Products Not Allowed

A storefront may not sell, promote, or offer Rewards for:

cannabis, marijuana, intoxicating hemp-derived THC products, or CBD products;

tobacco, nicotine, or vaping products;

firearms, ammunition, explosives, or weapons;

adult entertainment, sexual services, or sexually explicit products;

gambling, lotteries, or sweepstakes operators;

illegal drugs, drug paraphernalia, or prescription drugs;

counterfeit or stolen goods;

payday loans, debt relief, cryptocurrency, or multi-level marketing; or

anything illegal where the business operates.

3. Alcohol

Businesses licensed to sell alcohol may run programs, with these rules:

label every alcohol-related Reward or offer "21+" and check ID when it is redeemed;

follow your state's rules on alcohol promotions, since some states restrict free drinks, discounts, and rewards tied to alcohol purchases; and

do not offer Rewards based on how much alcohol a customer drinks in one visit, or that encourage excessive drinking.

4. Rewards and Offers

State clearly what a customer must do to earn a Reward, what the Reward is, and any expiration or restriction.

Honor every Reward and offer as stated, including Rewards earned before you change or end a program. Rambla records Rewards for you but does not provide or fulfill them.

"Free" must mean free, with any required purchase stated plainly.

Do not run prizes awarded by chance that require a purchase. Those can be illegal lotteries.

Rewards must not be cash, cash equivalents, or stored value. Do not sell stamps or points or describe them as having cash value.

5. Content

Storefront text, photos, and offers must be accurate and yours to use. They must not be hateful, harassing, threatening, sexually explicit, violent, or deceptive, and must not include health or medical claims you cannot support or anyone else's personal information.

6. Customers and Their Information

Customers join by scanning your code on their own phone and entering their own details. Do not sign customers up yourself.

Use customer information only to run your program on Rambla. Do not copy, screenshot, or compile it.

Do not ask customers for card numbers, government IDs, or health information through Rambla.

Do not exclude customers from your program on the basis of race, religion, sex, disability, or any other protected characteristic.

7. Your Team

Give each team member their own login, and remove access as soon as someone no longer needs it. You are responsible for what your team does on Rambla.

8. Reporting

To report a storefront or ask about this policy, contact support@ramblaclub.com.